PRIVACY POLICY

By accessing, browsing, or otherwise using the Platform, You confirm Your acceptance, of this Privacy Policy. Please read this Privacy Policy carefully before proceeding.

All capitalised terms used but not defined herein shall have the meanings assigned to them under the Terms and Conditions ("T&C"). This Privacy Policy, as amended from time to time, shall govern the collection, storage, usage, and disclosure of User information obtained through the Platform. The term "information" shall include "Personal Information" and "Sensitive Personal Information" as defined under the Information Technology Act, 2000 and the rules made thereunder, and shall be read accordingly in the event of any change in applicable law.

Scope of Services

Innermind Solutions LLP provides a wide range of mental health and psychology/emotional wellness services through in-person, online, and hybrid modes, including:

• Therapeutic Interventions for individuals and corporates: Professional counselling, psychotherapy, and psychological assessments for individuals, children, adolescents, and the elderly. For corporates, this includes Employee Assistance Programs (EAP), burnout assessment and recovery, grief and trauma support, manager and leadership coaching, conflict resolution support, return-to-work support, and psychometric and workplace assessments.
• Educational Initiatives: Workshops, seminars, and training programs for educational institutions including schools, universities and corporate organisations.
• Specialised Programs: Career guidance, life skills training, and workplace well-being programs for youth, women returning to the workforce, and leadership teams.
• Digital Resources: Dissemination of educational materials, digital resources, and research-based tools.

The information we collect

To deliver the services described above, we may collect the following categories of information, only on needful requirements:

• Personal Identification: Name, age, gender, and contact details including email address, phone number, and postal address.
• Clinical and Psychological Data: Information shared during therapeutic interventions, psychological assessments, and counselling sessions, collected solely to promote emotional well-being and resilience.
• Professional and Educational Information: Career history and goals, collected for the purposes of career guidance and leadership development programs.
• Payment Information: Financial details required to process fees for workshops, seminars, or therapeutic services.

Purpose of Data collection

We collect and use Your information for the following purposes:

• To deliver evidence-based psychological education and therapeutic services.
• To design and deliver specialised mental health and career development programs.
• To conduct research and community outreach aimed at reducing mental health stigma.
• To enable communication with You in connection with Your use of the Platform.
• To manage administrative tasks, including responding to inquiries directed to [email protected].
• To enable the holistic functioning of the Platform and the delivery of enhanced features and services.
• Such further purposes as are permitted under applicable law.

Confidentiality and Data Protection

Innermind Solutions LLP treats the confidentiality of Your information as a matter of the highest priority. All partners, staff, and authorised personnel are bound by internal protocols to ensure that:

• Client information and business data are not disclosed to unauthorised persons or entities.

All information is handled in full compliance with "Applicable Law," including statutes, regulations, and guidelines governing data privacy in India

Data Sharing and Disclosure

Innermind Solutions LLP does not sell Your personal data. Your information may only be shared in the following circumstances:

• With Your Consent: Where You have provided explicit consent for specific therapeutic or educational purposes.
• With Authorised Personnel: Innermind Solutions LLP may disclose the whole or any part of Your information to its directors, employees, personnel, agents, representatives, and contractors (including payment processors and third-party service providers) (collectively, "Authorised Recipients"), strictly to the extent necessary for operating, maintaining, and improving the Platform and delivering services to You.
• By Legal Obligation: When required by a Competent Authority, such as a court of law or government agency, under the force of applicable law.

All Authorised Recipients shall:

• be legally bound by confidentiality obligations no less protective than those set out in this Privacy Policy;
• use Your information solely for the purpose for which it was disclosed and for no other purpose whatsoever;
• not further disclose Your information to any unauthorised person or entity without the prior written consent of Innermind Solutions LLP, except as required under applicable law; and
• implement appropriate technical and organisational measures to protect Your information against unauthorised access, loss, alteration, or misuse.

Innermind Solutions LLP shall at all times remain accountable for ensuring that all Authorised Recipients handle Your information in accordance with this Privacy Policy.

Cookies and Tracking Technologies

Innermind Solutions LLP may utilise cookies, pixel tags, web beacons, mobile device identifiers, and similar technologies solely to enhance Your experience on the Platform, ensure its smooth functioning, and deliver our services more effectively. These technologies are used strictly for legitimate operational purposes and are not deployed to monitor, track, or surveil Your personal activities or behaviour on the Platform.

Access to Platform

You may access or use the Platform and/or the Services only if: (i) You are above the age of 18 years; and (ii) You are legally competent to enter into a binding contract under applicable law. Any person who does not satisfy these criteria is not authorised to access or use the Platform.

Should You fail to accept or comply with this Privacy Policy, the T&C, or any policies and guidelines of Innermind Solutions LLP (as amended from time to time), or with applicable law, Innermind Solutions LLP reserves the right to discontinue its services to You and suspend or terminate Your access to the Platform at any time without prior notice.

Grievance Redressal

For any grievances or queries relating to this Privacy Policy, please contact:

Email: [email protected]

Governing Law and Jurisdiction

This Privacy Policy may be updated periodically to reflect changes in our business operations, services, or legal requirements. Any material changes will be published on this website. Continued use of the Platform following such updates shall constitute Your acceptance of the revised Privacy Policy.

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